FREQUENTLY ASKED QUESTIONS
Question What is the essential collection?
AnswerOur essential collection includes hoodies, t-shirts, sweatshirts, and sweatpants that are carefully designed to offer maximum comfort, quality, and style.
Question What sizes and colors are available?
AnswerOur products come in a range of sizes and colors to choose from, ensuring that you find the perfect fit for your style and comfort.
Question Can I dress up or down with your products?
AnswerYes, our products are versatile and can be dressed up or down depending on your mood or occasion. They are perfect for a casual day out or a relaxed weekend.
Question What materials are used in your products?
AnswerOur products are made from premium quality materials, which are soft, breathable, and durable. We use high-quality cotton, polyester, and other materials that ensure our products are long-lasting.
Question Are your sweatpants suitable for exercising?
AnswerOur sweatpants are primarily designed for lounging and casual wear, but they are also suitable for light exercise or running errands.
Question How do I care for my essential collection products?
AnswerWe advise according to the product’s label’s care recommendations. Generally, our products can be machine washed and tumble dried on low heat. Avoid using bleach and high heat settings, as they can damage the fabric.
Question What is your return policy?
AnswerWe have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a full refund or exchange it for a different size or color.
Question How can I contact customer service?
AnswerYou may reach our customer care representatives via phone or email. Our website lists both our phone number and email address. Any inquiries or worries you may have can be addressed by us.
Question Do your products shrink after washing
AnswerOur products are designed to maintain their size and shape after washing, as long as the care instructions are followed properly. We recommend washing our products in cold water and drying them on low heat to prevent any shrinkage.
Question Are your products eco-friendly?
AnswerWe are dedicated to using ethical and sustainable practices. While our products are not currently labeled as eco-friendly, we are continuously exploring ways to minimize our environmental impact and improve our sustainability efforts.
Question Can I track my order?
AnswerYes, you can track your order using the tracking number provided in your shipping confirmation email. Please get in touch with our customer care department if you need help tracking down your order.
Question Do you offer international shipping?
AnswerYes, we ship internationally to many countries. Shipping rates and delivery times may vary depending on the destination it may vary between 7-10 days. Please refer to our website for more information on international shipping.
Question How long does it take for my order to arrive?
AnswerOur processing time is typically 3-4 business days, after which your order will be shipped. Delivery times may vary depending on your location and the shipping method selected. Please refer to our website for estimated delivery times.