Return and Exchange Policy
At Essentials Hoodie, we believe in providing the best quality products and customer satisfaction. We understand that sometimes the products may not meet your expectations or may arrive damaged. Therefore, we have formulated our return and exchange policy to ensure that our customers have a hassle-free experience.
We accept returns only if the product is found damaged during delivery. In case of any damage, please contact our customer support within 24 hours of receiving the product. We will provide you with the necessary instructions and address to return the product. Once we receive the damaged item, we will inspect it and initiate the refund process. The refund amount will be credited to the same payment method used at the time of purchase.
If you received the product in good condition but are not satisfied with the size or color, we offer an exchange policy. You can return the product to our store and exchange it for another product or size. The product must be returned within 14 days of delivery in its original condition, unused, unwashed, and with all the original tags and packaging intact. Once we receive the returned item, we will inspect it and initiate the exchange process. The exchange item will be shipped to you as soon as possible. Please note that the shipping charges for the exchange product will be borne by the customer.
Procedure for Return and Exchange
To initiate the return or exchange process, please follow the below steps:
Step 1: Contact our customer support via email or phone within 24 hours of receiving the product.
Step 2: Provide us with the necessary details such as order number, product name, and reason for return/exchange.
Step 3: Our customer support team will provide you with the instructions and address to return the product.
Step 4: Pack the product securely and ship it back to us. Please note that the shipping charges for returning the product will be borne by the customer.
Step 5: Once we receive the returned item, we will inspect it and initiate the refund or exchange process as per our policy.
We strive to provide our customers with the best quality products and a pleasant shopping experience. We hope our return and exchange policy ensures that our customers are satisfied with their purchase. If you have any further queries or concerns, please feel free to contact our customer support team.